LOI 31-08 SUR LA PROTECTION DU CONSOMMATEUR MAROC PDF

In case of rerouting : services. In case of extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken such as political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes: reimbursement or rerouting. In case of rerouting : NO compensation, but services, information on other ways to be transported to destination. Depending on the lenght of the flight. Flight : - Of less than km : euros, - Between and km, and for intra community flights of more than km : euros, - For non intra community flights of more than km : euros. The amount should be devided by 2 if the carrier offers a route change and the delay at arrival is inferior to 2h for flights shorter than km, 3h for flights between and km, and 4h for flights longer than km.

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In case of rerouting : services. In case of extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken such as political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes: reimbursement or rerouting. In case of rerouting : NO compensation, but services, information on other ways to be transported to destination. Depending on the lenght of the flight.

Flight : - Of less than km : euros, - Between and km, and for intra community flights of more than km : euros, - For non intra community flights of more than km : euros. The amount should be devided by 2 if the carrier offers a route change and the delay at arrival is inferior to 2h for flights shorter than km, 3h for flights between and km, and 4h for flights longer than km.

Flight : - Of less than km : euros, - Between and km : euros, - Of more than km : euros. Passengers shall be offered the choice between:. Flight delayed for f ive hours or more — Passengers shall be offered, free of charge, hotel accommodation in case where a stay of one or more nights becomes necessary or where a stay additional to that intended by the passenger becomes necessary; and transport between the airport and the place of accommodation hotel or other. If the flight is delayed for more than 8 hours : the carrier must offer an alternative flight to the passenger Services.

If the flight is delayed for more than 6 hours : endorsement OR reimbursement of the ticket. If the flight is delayed for more than 8 hours : the carrier must offer an alternative flight to the passenger. NO services. Article Interruption cancellation of one part of the flight only Articles No distinction according to the cause of the cancellation. An appropriate meal if the delay exceeds three 3 hours from the originally scheduled time of departure.

Hotel accommodation and transportation to and from the airport if the delay exceeds 6 hours from the originally scheduled time of departure. Article 11 : In the case of a flight delay while the Customer is in the hotel, the Air Carrier shall bear the expenses of any additional hotel stay until the alternative take off-time, inform the Customer of the alternative take-off time and provide the relevant guidance in this regard. In the case of an actual flight delay or an anticipated flight delay for a period that exceeds six hours, the Customer shall have the right to request the Air Carrier to consider the flight as a cancelled in accordance with the provisions of flight cancellation.

Afford the Customer the right to choose between travelling on a different flight operated by the same Air Carrier, or to travel with another Air Carrier. The difference in cost, if any, shall be borne by the Air Carrier. The Customer shall not be eligible for compensation resulting from denial of boarding in the following cases: 1 Failure to comply with the provisions customer oblligations 2 If the Air Carrier arranges similar air transportation within 6 hours of the originally scheduled departure time.

Services, reimbursement if the delay is at least 5h. Flight : - Of less than km : euros, - Between and km : euros, - of more than km : euros. In case of rerouting : NO compensation, but services,. After 2h of delay, the carrier must provide food and refreshment to the passengers. At any time, the passenger must have access to medical assistance and lavatory facilities. The passengers must be informed of the status of the flight every 30 mn and of the reasons of the delay if known.

For compensation only : health problems of passengers, sabotaged or fleet, armed conflict, political instability, strikes, operational assurance services does not guarantee for the implementation of the flight, technical problems, other unforeseen cases. Compensation for delay of more than 4 hours, unless the airline can prove that passengers have been informed of the cancellation no later than 24 hours prior to the scheduled time of departure; or that passengers have not registered their contact address; or failure to contact with their registered address; or if the passenger did not check on time at the airport; or if passengers are rerouted and arrive at their final destination no more than 4 hours after the expected arrival time or 6 hours if the destination is a connecting point in the journey of the passenger.

International flights: a route-length flights under 1, km: 25 USD; b long flight route from 1, km to less than 2, km: 50 USD; c long flight route from 2, km to 5, km below: 80 USD; d long flight route from 5, km or more: USD. You may be trying to access this site from a secured browser on the server. Please enable scripts and reload this page. Turn on more accessible mode. Turn off more accessible mode. Skip Ribbon Commands. Skip to main content. Turn off Animations.

Turn on Animations. Additional Links. General Consumer Protection Rules. General Government Agency - Title. General Government Agency - Link. Aviation-Specific Consumer Protection Rules. Aviation-Specific Government Agency - Title. Aviation-Specific Government Agency - Link.

General Consumer Protection Rules - Link. Scope of Application. Cancellation - Within the control of airlines. Cancellation - Beyond the control of airlines. Delay - Within the control of airlines. Delay - Beyond the control of airlines. Denied Boarding due to oversales. Consumer Protection Law Law No. When the flight is delayed for 2 hours or more for flights of km or less, of 3h for flights between and km and for all the intra community flights of more than km, or 4h for flights of more than km : services, if the flight is delayed for more than 5h : reimbursement.

The scope of application covers all airlines permitted to operate scheduled or non-scheduled services to or from a point in Malaysia. Marshall Islands. Consumer Protection. Law No. Some provisions of this law concern the consumer protection. Micronesia Federated States of. Reimbursement or rerouting. Compensation unless - announced 2 weeks in advance, or - between 2 weeks and seven days if the carrier offers a rerouting which allow passengers to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival, or - less than 7 days before the scheduled time of departure if the carrier offers a rerouting allowing the passengers to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival.

When the flight is delayed for 2 hours or more for flights of km or less, of 3h for flights between and km and for all the intra community flights of more than km, or 4h for flights of more than km : services, if the flight is delayed for more than 3h : compensation as if it was a cancellation, if the flight is delayed for more than 5h : reimbursement. Compensation, services, reimbursement or rerouting.

Free access to telecommunication, free beverages, meals and snacks depending on the length of the delay, free accomodation and transport to the accomodation if necessary. Namibia has no comprehensive policy or legal framework covering consumer protection.

Laws protecting Namibian consumers through the regulation of market behaviour can however be found in various texts relating to communication, financial services, standards, competition and the sale of goods and services.

New Zealand. In case of extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken, the airline is not required to compensate the passengers. International flights : - Between 2 and 4 hours : compensation and access to communication. This Regulation applies to passengers departing from an airport in Oman.

Article 3. In case of cancellation of a flight, the operating air carrier must offer to the passengers concerned: reimbursement of the full cost of the ticket or re-routing and assistance meals and refreshments and hotel accommodation as well as, in event of rerouting when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance hotel accommodation and transport between airport and hotel.

Communications services two telephone calls Compensation unless passengers are informed of the cancellation at least two weeks before the scheduled time of departure. Papua New Guinea. Services Cancellation : reimbursement. Act on competition and consumer protection, Dz. Consumer Protection Act Law no. Republic of Korea.

Republic of Korea Aviation Act, Article - 2, 4 and 5. Republic of Moldova. Law of the republic of Moldova of March, 13, number XV about consumer protection. The Civil Aviation Authority's website gives information to passengers about their rights and the claims they can make depending on different situations. In case of cancellation of a flight, passengers must be given the assistance and maintenance service, including the possibility of rerouting. When passengers are informed of the cancellation, they are given explanations concerning possible alternative transport.

The air carrier is not obliged to pay compensation if it can prove that the cancellation is caused by extraordinary circumstances which could not be avoided even if all reasonable measures have been taken. For a flight delay over the scheduled departure time: 1. The passengers who have been refused boarding against their will, are entitled to compensations, assistance and maintenance from the air operator.

Passengers are offered a choice between: 1. Reimbursement within seven days of the full cost of the ticket at purchase price for the part or parts of the journey that was not made, and for the part or parts already made if the flight is useless in relation to original travel plan of the passenger, together with, where relevant, a return flight to the first point of departure, as soon as possible; 2.

Rerouting, under comparable transport conditions, to their final destination as soon as possible or 3. Rerouting, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats. In determining the distance it is taken into account the last destination where the passenger is due to arrive later than the scheduled time, because of the boarding refusal or flight cancellation. Government Ordinance no. Russian Federation.

Saint Kitts and Nevis. Saint Lucia. Saint Vincent and The Grenadines.

CIERRE DE BARRERA HEMATOENCEFALICA PDF

Catégorie:Droit de la consommation

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